Last updated: September 18, 2026

1. Introduction

Dulce Mami Cafe (“Dulce Mami,” “we,” “us,” or “our”) operates the website at dulcemamicafe.com and our restaurant locations. We appreciate your trust, and we want you to understand what information we collect, how we use it, and the choices you have.

This Privacy Policy applies to information collected through our website and through your direct communications with us online. By using our website, you agree to the practices described here. If you do not agree, please do not use the site.

2. Information We Collect

Information you provide to us

• Contact and inquiries: When you use our contact form or email us, we collect your name, email address, phone number, and the contents of your message.
• Catering and event requests: If you ask about catering or a large order, we collect the details you share, such as event date, guest count, and location.
• Online orders: If you order through our website or a linked ordering service, we collect the information needed to prepare and deliver your order, such as your name, phone number, email address, pickup or delivery address, and the items ordered.
• Promotions and updates: If you sign up to receive offers or news from us, we collect your email address and/or phone number.
• Job inquiries: If you contact us about employment, we collect the information you choose to send, such as your name, contact details, and work history.

Information collected automatically

When you visit our website, we and our service providers may automatically collect technical information such as your IP address, browser type, device and operating system, the pages you view, the pages that referred you, and the date and time of your visit. This information is collected using cookies and similar technologies (see Section 4).

Payment information

We do not collect or store full payment card numbers on our website. Payments are handled by third-party payment processors, which are responsible for securing your payment details under their own privacy and security practices.

3. How We Use Your Information

We use the information we collect to:

• Respond to your questions, comments, and requests;
• Take, prepare, and fulfill your orders, including pickup, delivery, and catering;
• Send you updates, offers, or news, if you have opted in to receive them;
• Operate, maintain, and improve our website, menu, and customer experience;
• Keep our website and business secure and prevent fraud or misuse; and
• Comply with legal obligations and enforce our terms.

4. Cookies and Analytics

Our website uses cookies, which are small text files placed on your device. We use them to keep the site working properly, to remember your preferences, to help keep the site secure, and to understand how visitors use the site so we can improve it.

• Essential cookies support core functions such as site security, page loading, and (where applicable) ordering.
• Analytics cookies give us general, aggregated information about how the site is used, such as which pages are most popular.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the site work. Our website does not currently respond to “Do Not Track” browser signals.

5. Online Ordering and Service Providers

We use trusted third-party companies to help us run our website and business, such as website hosting and security providers, online ordering and delivery platforms, payment processors, email or text messaging providers, and analytics services. These providers receive only the information they need to perform their services for us, and they are expected to protect it.

When you leave our website to place an order or pay on a third-party platform, that company’s privacy policy governs the information it collects. We encourage you to review it.

6. Social Media and Embedded Content

Our website may link to or display content from other services, such as Facebook, Instagram, Google Maps, or embedded videos. These services may set their own cookies and collect information about your interaction with their content, even if you do not click on it, and especially if you are logged in to your account with them. We do not control these third parties. Please review their privacy policies to learn how they handle your information.

7. How We Share Your Information

We do not sell your personal information. We share it only in these situations:

• Service providers who work on our behalf, as described in Section 5;
• Legal and safety reasons, when we believe in good faith that disclosure is required by law, subpoena, or legal process, or is needed to protect the rights, property, or safety of our customers, our team, or the public;
• Business changes, such as a sale, merger, or transfer of all or part of our business, in which case your information may be transferred to the new owner; and
• With your consent, or at your direction.

8. How Long We Keep Your Information

We keep personal information only as long as needed for the purposes described in this policy, such as answering your inquiry, completing your order, maintaining business records, or meeting legal and tax requirements. When we no longer need it, we delete it or de-identify it.

9. Security

Our website uses SSL/HTTPS encryption to protect information sent between your browser and our servers. We take reasonable steps to safeguard the information we hold, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a data breach affects your information, we will notify you and the appropriate authorities as required by applicable law.

10. Your Choices and Rights

• Marketing: You can opt out of promotional emails by using the unsubscribe link in any message, or by contacting us. For text messages, follow the opt-out instructions in the message.
• Access, correction, and deletion: You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We may need to keep certain information for legal, tax, or security reasons.
• State privacy rights: Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the details below. We may need to verify your identity before acting on it, and we will not treat you differently for exercising your rights.

11. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

12. Links to Other Websites

Our website may contain links to third-party websites. We do not control and are not responsible for their content or privacy practices. Social media icons and links do not connect you to those services unless you click them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. Please check back periodically.

14. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

Dulce Mami Cafe
Email: info@dulcemamcicafe.com
Phone: call any of our locations listed on our Contact page.